Refund policy

Thank you for shopping with Lunation Wines. We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully to understand your rights and our obligations.

1. Your Right to Cancel (Cooling-off Period)
As a consumer purchasing online, you have the legal right to cancel your order for any reason within 14 days from the day you receive your goods.

To cancel, you must notify us in writing (e.g., by email to info@lunationwines.co.uk) before the 14-day period expires. Once cancelled, you then have 14 days to return the items to us.

2. Returning Your Order
To be eligible for a return:

The wine must be unopened, in its original packaging, and in resalable condition.

You must return the items within 14 days of notifying us of your intention to cancel.

Please note:

You are responsible for the cost of returning the items, unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service.

Return address:
Lunation Wines – Returns Department
Flat 3 Invergarry House
45 Carlton Vale
London, England
NW6 5EP
United Kingdom

3. Refunds
Once we receive and inspect the returned items, we will issue a refund:

To your original payment method

Within 14 days of receiving the goods (or proof of return)

We will refund the original cost of the wine. Note, we will not cover delivery charges. 

4. Faulty or Damaged Goods
If your wine is damaged, faulty, or not as described, please contact us within 30 days of receipt. We will offer a replacement, refund, or repair, in line with your legal rights.

In such cases, Lunation Wines will cover the return shipping cost and provide a returns label where applicable.

5. Exceptions
Unfortunately, we cannot accept returns for:

Wine that has been opened (unless faulty)

Products that have been personalised or made to your specification

6. Contact Us
If you have any questions about this policy or need assistance with your return, please contact us:

Email: info@lunationwines.co.uk

Phone: +44 7883 530 360

Hours: Monday–Friday, 9am–5pm